The named person who makes the booking must be one of the guests who stays. She or he must be over 18 years old. This person is responsible for making sure that the terms of booking are adhered to.
Extra guests are allowed but you must book them in via the reception.
Any booking of three or more people of the same sex will need the owners' agreement before a booking is made (unless they are members of the same family, but from different generations).
We reserve the right to refuse a booking, but of course treat everyone equally and fairly.
We strongly recommend that you have holiday insurance. Your insurance should cover all risks including cancellation, accident, breakdown, loss or damage to personal property.
Neither the farm nor the owners shall be held responsible or liable for any loss or damage suffered by you or members of you party.
We love dogs but respect the fact that not everyone does, so dogs must be on leads at all times
Obviously you will pick up after your dog at all times and will take exceptional care to check pitch areas when you leave! We request dog stays must be notified at the time of booking (its part of the online booking process). We make no charge for dogs.
Safety and security during your stay
It is the responsibility of the parents or guardians of the children to monitor them at all times We cannot take responsibility for injury however caused.
If you must cancel, the following charges will be made:
0 - 28 days from holiday start date no refund.
Up to 29 days from holiday start date 80% of accommodation cost.
Please check all personal details at the time of booking. We cannot take responsibility for booking or personal detail errors. All address and contact information must be correct at the time of booking for a successful payment to be processed. In the event of an unsuccessful payment we reserve the right to cancel your holiday if payment is not received within 48 hours.
All communications are sent via an automatic email server and rely on a valid email address being supplied. We cannot take responsibility for loss of communication e.g. booking confirmation emails etc... If contact information is incorrect. We will make every effort to supply you with the relevant booking confirmations and receipts.
All payments are made in pounds sterling.
A non-refundable deposit of 20% of the full amount is required to secure the booking. The balance will be due for collection 30 days in advance of your stay.
If your holiday starts in less than 30 days, the full payment will be collected on booking.
Failure to pay the full balance by the due date may be treated as a cancellation.
We will notify receipt of all payments, by email.
We request that you arrive at or after noon on the first day of your stay, and depart by 11am on the last day. This is to make sure that we have enough time to prepare for the next guests. No arrivals after 8pm
